OOSRI BUYER FAQ
1.1 What is Oosri?
+Oosri is an African marketplace serving international buyers in the USA, UK, Canada, EU, Australia, UAE, and more with authentic African made products.
1.2 Do I need an account?
+Yes. Register with your email and password.
1.3 Supported Countries
+Oosri ships internationally only—no deliveries within Nigeria.
2.1 How to Order
+Browse → Choose product → Add to cart → Pay → Track.
2.2 No Direct Messaging
+Buyers cannot message Sellers. Oosri Support handles communication.
2.3 Product Quality
+All Sellers are verified, and all items are reviewed for authenticity and quality.
3.1 Payment Methods
+Payment methods accepted:
- International debit/credit cards
- Supported payment gateways
3.2 Extra Charges
+Additional charges may apply:
- International shipping
- Customs fees (varies by country)
- FX charges from your bank
4.1 Delivery Time
+All shipments are from Africa to international destinations.
- Express: 3–7 days
- Standard: 5–14 days
4.2 Tracking
+Available under Account → Orders → Track Package
4.3 If Marked Delivered but Missing
+Check neighbours, mailbox areas, reception, then contact Oosri Support.
5.1 Return Eligibility
+Allowed if:
- Damaged
- Wrong item
- Not as described
- Never arrived
5.2 Return Process
+Go to Account → Orders → Report an Issue.
5.3 Refund Time
+- Wallet: 0–3 days
- Card: 5–15 days
6. DISPUTES
+Oosri mediates all issues and issues decisions based on evidence.
7. TRUST & SAFETY
+Buyer accounts may be restricted for:
- Chargeback abuse
- Fraudulent claims
- Policy violations
8.1 Order Cancellation
+Allowed ONLY before Seller delivers item to Oosri warehouse.
8.2 Multi-Seller Orders
+Yes, items arrive separately based on Seller packaging times.
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