Help Center
Frequently Asked Questions
Find quick answers about shopping, payments, delivery, and more.
Oosri is an African marketplace serving international buyers in the USA, UK, Canada, EU, Australia, UAE, and more with authentic African made products.
Yes. Register with your email and password to place orders and track deliveries.
Oosri ships internationally only — no deliveries within Nigeria.
Browse → Choose a product → Add to cart → Pay → Track. It's that simple.
Buyers cannot message sellers directly. All communication is handled by Oosri Support to ensure a safe and consistent experience.
All sellers are verified, and all items are reviewed for authenticity and quality before being listed on the platform.
We accept the following payment methods:
- International debit / credit cards
- Supported payment gateways
Additional charges may apply depending on your location:
- International shipping fees
- Customs / import duties (varies by country)
- Foreign exchange charges from your bank
All shipments originate from Africa to international destinations:
- Express: 3–7 business days
- Standard: 5–14 business days
Navigate to Account → Orders → Track Package to see live tracking updates for your shipment.
First check with neighbours, your mailbox area, or reception desk. If still missing, contact Oosri Support right away and we'll investigate.
Returns are accepted when:
- Item arrived damaged
- Wrong item was delivered
- Item is not as described in the listing
- Package never arrived
Go to Account → Orders → Report an Issue. Our support team will guide you through the return process.
- Oosri wallet credit: 0–3 business days
- Card refund: 5–15 business days
Oosri mediates all buyer-seller disputes. Our team reviews the evidence provided by both parties and issues a fair decision based on our policies.
Buyer accounts may be restricted for the following reasons:
- Chargeback abuse
- Fraudulent claims
- Repeated policy violations
Cancellations are allowed only before the seller has delivered the item to the Oosri warehouse. Once dispatched, cancellations cannot be processed.
Yes. Items from different sellers are packaged and shipped separately, so arrival times may vary based on each seller's processing time.
Still have questions?
Our support team is here to help you out.
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